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The ideal technology for busy consumers.
Unity Self Service Kiosk
Our Unity Self-Service Kiosk modernises the restaurant space. Take advantage of larger real estate and digital displays to create an interactive touchpoint that makes ordering in-store fast, efficient and cuts the queue.
What is a self-service kiosk?
A self-service kiosk is an interactive touchscreen system that allows a customer to access information or services without directly interacting with a person. Your guest can place orders independently, so that your employees can focus on other tasks that provide more value to customers or benefit from face-to-face interaction.
How do self-service kiosks work?
Interactive self-service kiosks consist of hardware and software components that work together to deliver a streamlined customer experience.
- Ordering & self-checkout: Allow customers to place and pay for an order at a kiosk station. Present consistent cross-sell and up-sell promotions, track and manage sales, and shorten lines.
- Product info: Customers can browse and view items at their own pace and learn more, such as ingredients, allergens, serving sizes and other custom options.
- Customer registration & loyalty: Our Unity Self-Service Kiosk integrates seamlessly with our Rewards App. Collect customer information to build a mailing list or marketing campaign. This system tracks repeat visits using a kiosk and allows you to easily reward and incentivise your customers.
- Interactive content: Take advantage of high-definition video and animations to grab customer attention and up-sell to your customers.
The Benefits of Self-Service Kiosks.
- Shorter wait times: Unity Self-service Kiosks are an “always on” resource that doesn’t require scheduling or shift lengths, adding extra capacity at peak times and during unexpected rushes. Decreased wait times can also result in faster customer turnover.
- Zero Staff Costs: Our Unity Self-service kiosk “always on” concept does all the work without needing more people manning the tills. Freeing up staff to focus on customer-facing tasks and customer satisfaction.
- Higher profits: Self-service kiosks have been shown to increase average order size by 15-30%. Our Kiosks allow for easy customisation and up-sell opportunities with options laid out and presented consistently every time. Customers are more likely to up-size portions when a machine, rather than a staff member, takes the order.
- Reduced costs: Self-service kiosks can make operations more efficient and reduce costs by streamlining frequent, repeated interactions with customers.
- Greater privacy & data security: Self-service kiosks give customers a sense of anonymity and the ability to increase their orders or make special requests without fear of judgement.
- Where private or otherwise personal information is shared, entering information directly into a kiosk reduces the number of employees touching that data, making it more secure.
- Improved accuracy and fewer errors: Kiosks can provide clear and consistent step-by-step instructions.
- Customers entering their orders reduces the chance of any miscommunication or errors. There are also fewer chances of illegible handwriting or mislaid paper forms or tickets.
- Enhanced customer insight: Our kiosk system can provide a wealth of information about your customers and how they interact with your brand and products.
Why Invest in our Self-Service Kiosks
- Self-service kiosks improve efficiency and frees up employees to focus on customer-facing tasks such as:
- Understanding and responding to questions, connecting with others, helping customers with using the kiosk.
- Troubleshooting technical issues
- Assisting with complex tasks that are outside the scope of a kiosk
- A New Modern Sales channel that reduces wait times and queues while increasing sales.
- Take advantage of our Unity Rewards App and allow customers to redeem vouchers and earn points.
- Integrates seamlessly with our Customer Fusion System and Kitchen Fusion System. Notify customers faster with our integrated fusion system that brings your Front-of-House with your Back-of-House.