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Customer Support

Customer Support

We are here to help

GAAP has built up a solid name in the hospitality industry over the past 35 years for support excellence. We pride ourselves in professional support and being available 24/7, 365. We strive to resolve issues timeously as we fully understand that minimising down time with your POS positively affects your bottom line. With 20 branches throughout the country, we offer on-site support anywhere in South Africa. We have the highest technician-to-customer ratio amongst our competitors, ensuring availability of support assistance when you need it most

Need Assistance?

Five easy ways to log a case

GAAP has built up a solid name in the hospitality industry over the past 35 years for support excellence. We pride ourselves in professional support and being available 24/7, 365. We strive to resolve issues timeously as we fully understand that minimising down time with your POS positively affects your bottom line. With 20 branches throughout the country, we offer on-site support anywhere in South Africa. We have the highest technician-to-customer ratio amongst our competitors, ensuring availability of support assistance when you need it most

From Your POS

Click the support icon on any point-of-sale terminal to log a case to support. You’ll get an immediate notification with a case number and join a priority queue without ever having to speak to a call logger.

From Whatsapp

Simply send us a message to +27 60 837 4667 to initiate the case logging process. You’ll get an immediate response with a case number and join a priority queue without ever having to speak to a call logger.

From Your Glive App

From your G-Live App click the Support Tab to log a case to support. You’ll get an immediate notification with a case number and join a priority queue without ever having to speak to a call logger.

From Your Email

Email support@gaap.co.za with your Account Number in the subject to automatically log a support case with our call-centre and your case will be attended to by the next available support agent. You will receive an immediate response with your case number and your case will join a priority queue.

Call Centre

0861 745 260

All calls are recorded and logged into our sophisticated Call-Centre tracking software. Call-Centre staff will perform some basic problem solving with you telephonically and have the capability to dial into your store and assist remotely.
If the issue can’t be resolved telephonically or remotely then our Call-Centre will dispatch a technician on-site in the relevant region.

GAAP Training

Book yourself on the available training session

As part of our on-going strategy to deliver more value to our clients, GAAP offers FREE training country-wide. We hold classroom environment training sessions weekly in all major centres. Our classroom training sessions will maximise the benefit you get from your investment; from basic system operation and daily stock checking, to the more advanced features such as manufacturing and food cost calculations.

Book You Training

You can book yourself on the next available training session by Filling out Online Training Request Form Below.

Points to consider about the Back-office training session:

  • It is imperative that the site owner has a good understanding of the GAAP package, and it is highly recommended that they attend a training session before or with their managers.
  • A senior staff member is required to attend the back-office training session BEFORE stock is loaded onto your system.
  • The member attending must be computer literate.

 

Alternatively you can book a training session by calling the national call center.

0861 745 260

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