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we are here to assist you every step of the way

GAAP has built up a solid name in the hospitality industry over the past 40 years for support excellence. We pride ourselves in professional support and being available 24/7, 365. We strive to resolve issues timeously as we fully understand that minimising down time with your POS positively affects your bottom line. With branches throughout the country, we offer on-site support anywhere in South Africa. We have the highest technician-to-customer ratio amongst our competitors, ensuring availability of support assistance when you need it most

Account No.(Storage):



Department:

Other ways to log a case

from the web

Simply fill out the above form  to initiate the case logging process. You’ll get an immediate response with a case number and join a priority queue without ever having to speak to a call logger.

from Whatsapp

Simply send us a message to +27 60 837 4667  to initiate the case logging process. You’ll get an immediate response with a case number and join a priority queue without ever having to speak to a call logger.

From your Pos

Click the support icon on any point-of-sale terminal to log a case to support. You’ll get an immediate notification with a case number and join a priority queue without ever having to speak to a call logger.

from your Glive app

From your G-Live App click the Support Tab to log a case to support. You’ll get an immediate notification with a case number and join a priority queue without ever having to speak to a call logger.

send us an email

Email support@gaap.co.za with your Account Number in the subject to automatically log a support case with our call-centre and your case will be attended to by the next available support agent. You will receive an immediate response with your case number and your case will join a priority queue.

give us a call

0861 745 260

All calls are recorded and logged into our sophisticated Call-Centre tracking software. Call-Centre staff will perform some basic problem solving with you telephonically and have the capability to dial into your store and assist remotely.
If the issue can’t be resolved telephonically or remotely then our Call-Centre will dispatch a technician on-site in the relevant region.