GAAP has built up a solid name in the hospitality industry over the past 40 years for support excellence. We pride ourselves in professional support and being available 24/7, 365. We strive to resolve issues timeously as we fully understand that minimising down time with your POS positively affects your bottom line. With branches throughout the country, we offer on-site support anywhere in South Africa. We have the highest technician-to-customer ratio amongst our competitors, ensuring availability of support assistance when you need it most
Log A Support Case
Other ways to log a case
Website
Simply fill out the form on our support page to log a case. You’ll get an immediate response with a case number and join a priority queue without ever having to speak to a call logger.
Simply send us a message to +27 60 837 4667 to initiate the case logging process. You’ll get an immediate response with a case number and join a priority queue without ever having to speak to a call logger.
POS
Click the support icon on any point-of-sale terminal to log a case to support. You’ll get an immediate notification with a case number and join a priority queue without ever having to speak to a call logger.
Email support@gaap.co.za with your Account Number in the subject to automatically log a support case with our call-centre and your case will be attended to by the next available support agent. You will receive an immediate response with your case number and your case will join a priority queue.
Phone
0861 745 260 All calls are recorded and logged into our sophisticated Call-Center tracking software. Call-Center staff will perform some basic problem solving with you telephonically and have the capability to dial into your store and assist remotely. If the issue can’t be resolved telephonically or remotely then our Call-Center will dispatch a technician on-site in the relevant region.
Communities
Easily log and manage your cases from one place. Log into you account via our communities portal. Navigate to “Log in” on the top right navigation to log in to your dashboard. Navigate to ” My workspace” on the menu bar. Select “accounts ” from the dropdown. On the accounts page select the account you are having an issue with.
