Essential considerations- Selecting the right supplier for your point of sale (POS) system involves numerous operational decisions. With a wide range of options available, finding the ideal POS supplier can be overwhelming. Each system comes with unique features, reliability, performance, and capabilities. To make an informed decision, it is crucial to consider factors such as price, warranty, technical support, future enhancements, and after-sales service. Before committing to a specific supplier, ask yourself the following questions:
Does the System Record Customer Details?
Building a loyal, repeat customer base is crucial for a thriving restaurant. Many POS systems offer a customer base option that allows access to recorded customer data. By capturing customer details, you can benefit from order tracking and loyalty rewards. Order tracking stores customers’ previous orders, enabling servers to quickly reorder their “usual” with a simple tap of a button. Loyalty rewards functionality allows you to allocate points for purchases, which can result in offering vouchers or free meals. Additionally, running reports on big spenders enables targeted marketing efforts.
Does the System Support Reservations?
For restaurants that require or offer reservations, most POS systems can handle this feature within the software itself. Integration with an online reservation system allows customers to book via a website, with the reservation recorded in the terminal. Staff can also take telephonic reservations and record them within the POS. By managing reservations from the POS, the need for handwritten reservation books is eliminated.
Does the System Support Online Ordering?
Online ordering is a relatively new feature offered by many POS systems. It enables customers to place orders via a smartphone app or web browser. While this method is still gaining popularity among consumers, it is expected to become increasingly popular in the coming years. Some POS systems provide this feature for an additional fee, while others support integration with selected third-party vendors. When considering a POS supplier, inquire about their online ordering feature and any future plans for its implementation.
Does the System Support Tableside Ordering?
Some POS systems offer a novel concept of tableside ordering, allowing customers to place orders using handheld devices like iPads, without leaving their table. While there may be an additional cost associated with this feature, the benefits include improved server efficiencies, reduced errors, quicker food delivery, and an enhanced overall customer experience.
The essential considerations outlined above represent only a few of the essential factors to evaluate when selecting a supplier for your point of sale system. Choosing the right POS supplier is a significant decision that often involves a long-term commitment. By thoroughly researching and considering your specific needs, you can make an informed choice that will support the success of your restaurant.