From hiring servers, hiring bussers, hiring hosts, hiring chefs, and more, there are several roles a restaurant will need to fill. As a manager, part of your role is to hire the right staff to fill those roles.
How you go about hiring and managing a team is both an art and science, a skill any manager needs to hone.
Creating A Restaurant A-Team
Let us start with building your staff, some roles will require specific qualifications or experience, so your candidates must have the relevant background. Just as important as their background is personality and certain qualities are crucial in hospitality:
Your team will be working long and tiresome hours. Often spent in close quarters with other staff members. The members of your team with a warm, optimistic disposition can bring positivity and energy to the team during these challenging shifts.
You want staff who are trainable and quick to learn. Look for people who would be open to learning from experience on a daily basis.
In addition to being “trainable” and showing a specific level of competency at their job, a good fit for any team is people who will always look for the best way to do the job.
Empathy is a must in hospitality, especially for those working in front of house. Waitstaff attuned to how others are better at anticipating the needs of your patrons. In addition, they are sensitive to how their actions affect others, whether coworkers or customers.
This is a core competency in any relationship. Will this person do the right thing, even when nobody is looking?
Creating A Restaurant A-Team-Get To Know All Team Members
The lynch-pin of every team is its captain. A manager needs to bring their team together. So you must get to know them and build a relationship with them.
Start by opening up the lines of communication, and find out more about your staff to build a rapport in a busy restaurant setting. This approach helps lift morale and make employees feel comfortable speaking to the manager.
As a manager, being familiar with your team members helps identify your staff’s strengths and weaknesses and better insights into who works well together and who might be a good option for advancement in the future.