Most restaurant managers will spend in excess of 12 hours a day at the restaurant they manage. This means majority of their time is spent at work and not at home. If you’re passionate about what you do, you probably hadn’t even noticed. Not all restaurant managers start off as a great but there are a few things you can do to become a great restaurant manager.
To be a great restaurant manager, you need to be a good planner or learn to be a good planner. Keep a notebook listing what needs to happen the next day, include everything from inventory to scheduling. Always be aware of who is working and know who you can call in should someone call in sick. During quieter times of the day you can have staff clean and organize the restaurant.
If you’re not a people person then restaurant management is definitely not for you. Greet and chat with customers as they walk into the restaurant or once they have been seated. You can simply greet them with a warm hello, inform them of daily specials or what’s new on the menu. You will also need to hold regular staff meetings to communicate important information, advise on menu changes, out of stock items and give credit where credit is due.
You’re only as good as your team and you cannot do everything yourself, no matter how hard you may try. Have you co-manager oversee the smooth running of the kitchen during shifts. Your hostess can greet customers and seat them as they walk in the door. The hostess can also take and manage reservations and take away orders, if applicable.
- Bottom Line
Your bottom line is one of the most important aspects of being a great restaurant manager. A strong bottom line means the restaurant is doing well and your employer is happy. Learn to manage inventory well, optimize your labour and reduce shrinkage to determine where you need to be come day end, week end or month end.
- Customer is King
Another key aspect of being a great restaurant manager is ensuring customers receive excellent service. From the moment they walk in the door to the moment they sit down to the moment they receive their food and to the moment they pay the check, each aspects needs to run smoothly and be facilitated by a happy and helpful staff member. The deciding factor on whether a customer frequents your establishment or another could be your excellent service.
Even the big giants put money into marketing. You don’t have to spend thousands on marketing in the beginning. You can start off small by creating a Facebook page and posting your daily specials and/or customer feedback. Create an Instagram profile and post pictures of your dishes and busy nights. Whatever you decide to do, do it properly.
Being a great restaurant manager is no easy feat but it is possible. Put the above points to practice and you will be on the road to becoming a great restaurant manager in a prestigious restaurant.